Returns

Is the article not entirely to your liking? Read below how to return orders.

 

Conditions

Please follow the return conditions, otherwise we cannot accept your return. Returned items that do not comply with our policy will not be accepted and will be sent back.

  • Returns are possible up to 30 days after receipt of your order.
  • Ensure that all returned items are sent in perfect condition, unused, and with all Sjeng Sports tags attached.
  • If information is missing, this may result in a delay in processing your return.
  • Sjeng Sports is not responsible for damage, loss, or theft of returned items.
  • All return conditions also apply to SALE items.


    Returns

    Add the packing slip to your return package. You can stick the attached address label over the old label of the package. Customers in the Netherlands, Belgium, Germany, and Luxembourg can return items free of charge via a DHL Parcelshop. Keep the proof of shipment carefully until you have received confirmation of your return. You can find the nearest DHL point at www.dhlparcel.nl. You will receive an email confirmation from us when we have received your return in good order.

     

    Exchanges

    Unfortunately, it is not possible to exchange items through the webshop. The desired items can be re-ordered. This way, the items will reach you as quickly as possible.

     

    Damaged items

    An item is classified as broken or damaged if the item is broken or damaged upon receipt. In this case, it can be returned and the item will be refunded. Please indicate what is wrong with the item in the comments field during the return process. The customer service team will do everything possible to find a suitable solution.

     

    Refund

    Your return will be processed within 1 to 3 working days after receipt. You will receive a confirmation email for this. The handling of returns is provided by De Nederlandse e-warehousing. Your money will be refunded within 5 working days after receipt of the return. It may then take a few more working days for this transaction to be processed by your bank. The amount will always be refunded to the same account used for payment.